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INSURANCE POLICY
OUR REFUND POLICIES
At Smart Fast Delivery, we are committed to providing transparent and reliable shipping services to our customers. We understand that situations may arise where an extra demanded fee needs to be refunded. This refund policy outlines the guidelines and procedures for obtaining a refund for any additional fee charged by our shipping company. Please read this policy carefully to understand your rights and obligations.
Please note that this refund policy applies only to extra demanded fees charged by Smart Fast Delivery and does not cover any other products or services. For any additional questions or concerns regarding our refund policy, please contact our customer support team. By using the services of Smart Fast Delivery, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions of this refund policy.
LAST UPDATED ON JUNE , 2024
Smart Fast Delivery POSTAL MANAGEMENT
REFUNDS POLICY
Eligibility for refund
a. Refunds are applicable only for extra demanded fees charged directly by Smart Fast Delivery.
b. The refund request must be made within 30 minutes from the time of delivery.
NON-REFUNDABLE CASES
a. Fees charged for services rendered, such as expedited processing or special handling, are non-refundable.
b. Refunds will not be provided if the extra demanded fee was authorized and agreed upon by the customer.
REFUND PROCEDURE
a. To initiate a refund request, the customer must contact our customer support team through our designated channels, such as phone or email.
b. The customer support representative will guide the customer through the refund process, including providing necessary documentation and information.
SMART FAST DELIVERY COMMITEMENT
What we do.
TO OUR CUSTOMERS
Smart Fast Delivery is committed to providing the highest level of quality service to our Customers. We aim to be amongst the industry’s top service providers by ensuring:
- Unsurpassed customer service of the highest standard
- Reasonable and competitive pricing, which is constantly monitored and updated.
- Personalized service, tailored to our customer’s specific requirements and needs.
Smart Fast Delivery Mission & Vision
What we are doing? Where we are going?
MISSION
Smart Fast Delivery is committed to delivering unequaled transportation solutions for its customers.
Smart Fast Delivery will be the example that both customers and competitors use to establish the expected standards of both service and support.
VISION
Smart Fast Delivery will be an industry and community leader with long-term relationships built on our exceptional services.
This will be established in an environment of respect, honesty, and responsibility.
We will constantly and aggressively pursue our market opportunities.
We will relentlessly support, train, and mentor our team, our partners, and our vendors
